Terms, conditions and policies

 


TERMS AND CONDITIONS

 

ACCEPTANCE OF TERMS AND CONDITIONS

AMENDMENT OF TERMS AND CONDITIONS

MEMBER SERVICES

CREATION OF A MEMBER ACCOUNT

CREATION OF A BUSINESS MEMBER ACCOUNT

BUSINESS MEMBERS

MEMBERSHIP SUBSCRIPTIONS

MEMBERSHIP PAYMENTS

BUSINESS MEMBER BENEFITS

 

POLICIES

 

These Terms and Conditions apply to the use and operation of the Discover Special Value website (‘the website”).

In these Terms and Conditions a reference to;

“Account” means a Member Account or Business Member Account.

“Account Registration Form” means the form a person must complete to create a Member Account.

“Business Member Account” means an Account a person has created for a Business Member.

“Business Member Profile” means a Website page for use by a Business Member.

“Business Registration Form” means the form a person must complete to seek registration of a business to become a Business Member.

“Business Member Representative” means in the case of a corporate Business Member the person listed as the authorised agent of the Business Member on the Website membership database or records for that Business Member.

 “Business Services” means those business services a Business Member provides listed on a Business Member profile web page.

“Business Verification Information” means information that verifies aspects of a Business Member such as business certifications, business qualifications, business accreditations, insurance, subcontractor information and other business related information.

 “Customer” means any person that uses this Website either as a general user or as a Member.

“Discover Value” means the business Discover Value ABN 41734922341 that owns and manages the website Discover Special Value.

“Member” means a person that has either a Member Account or Business Member Account.

“Member Account” means an Account a person has created.

“Member Services” means paid Website membership services for Members.

“Membership Subscription Fee” means a membership services fee for Member Services.

 “Person” means any individual aged over 18 years or a corporate entity.

“Services” means Business Services, Member Services, Website Services, Special Value Features and includes free Website Services.

“Special Value Features” means the features available from the Website which are included with Website Services and Business Services.

“Terms and Conditions” means these Terms and Conditions (and New Terms and Conditions), Website Policies and any other documents or procedures referred to by the Terms and Conditions as being part of these Terms and Conditions.

“Us” means You and Discover Value.

"We" or “Our” means Discover Value.

“Website” means the Discover Special Value website www.discoverspecialvalue.com.au.

“Website Policies” means the Privacy Policy, Refund Policy or any other Website policy posted on the Website referred to by the Terms and Conditions.

“Website Services” means those services provided by Discover Value from its Website either as free or paid services to its own Customers.

"You" and “Your” means a Member or Business Member Representative, or any person using the Website Services as a Customer.

If there is an inconsistency between these Terms and Conditions and any Website Policy, document or procedure referred to by the Terms and Conditions then the Terms and Conditions are to prevail.

ACCEPTANCE OF TERMS AND CONDITIONS

Prior to using the Services You acknowledge that you have read these Terms and Conditions.

You agree to comply with the Terms and Conditions in Your use of the Website.

You agree that by Your use of the Website and Services You are legally bound by the Terms and Conditions, and Your use of the Website and Services constitutes acceptance of the Terms and Conditions.

You also acknowledge and agree that You must be over 18 years of age to use Business Services, Member Services and paid Website Services.

You agree that Your use of the Website is on an “as is” and “as available” basis.

You may only use the Services if you agree to the Terms and Conditions. If you do not agree with them You are not permitted to use them.

AMENDMENT OF TERMS AND CONDITIONS

We may alter or modify the Terms and Conditions at any time (“New Terms and Conditions “). We will notify Customers and Members in advance where this occurs.

New Terms and Conditions are effective immediately upon posting them on the Website. They replace previous Terms and Conditions or Policies at that time.

Your continued use of the Website and Services is thereafter governed by the New Terms and Conditions.

If You do not agree to any change to the Terms and Conditions then You must immediately stop using the Services.

You agree that by Your use of the Website and Services after New Terms and Conditions commence You are legally bound by the New Terms and Conditions, and Your use of the Website and Services constitutes acceptance of the New Terms and Conditions.

MEMBER SERVICES

Membership

We provide Member Services for Members as set out in these Terms and Conditions. Further membership information is set out here

Member Services include a non-exclusive licence for Members to use their Member Services and use Business Services and Website Services.

CREATION OF A MEMBER ACCOUNT

Member Accounts

To obtain more Services and to use Special Value Features You will need a website Member Account.

Business Member Accounts

To arrange for a business to provide Business Services from the Website, and for it to use Special Value Features You will need to create a Member Account and then complete the following steps to create a Business Member Account.

Creating a Member Account

You are required to complete the Account Registration Form on the Website and complete the following steps to create a Member Account.

It is a condition of having a Member Account that You;

  • are at least 18 years of age;
  • have only one Member Account;
  • only provide complete and accurate information to create and manage Your Member Account;
  • provide your name, address, email address and other information that is required to create and maintain Your Account;
  • keep your Member Account information current at all times; and
  • only use the Member Account in accordance with the Terms and Conditions.

Except where a Business Member Account is created by a person on behalf of corporate Business Member a person cannot create a Member Account for another person without approval from Customer Support.

Member Account communications

After You send a request to create a Member Account You agree that the We can send You communications relating to Your Member Account using the email address You have provided.

A message is confirmed as having been sent to a Member’s email or Member Account messaging address and received by the Member when a Website record shows the Website details of when it was sent and received by a Member.

Member Account security

After You create a Member Account;

  • You must ensure that Your Member Account details, password and other confidential Member Account information is kept securely by You at all times; and
  • You are not permitted to allow another person to use Your Member Account password to access or use Account.

Management of Your Member Account

You agree to maintain and update Your Member Account information so it is accurate at all times.

You are responsible for managing Your Member Account details and the Services You obtain in accordance with these Terms and Conditions.

You cannot transfer, assign, sell or licence Your Member Account to another person or let another person transfer, assign, sell or licence Your Member Account to another person, or use it contrary to the Terms and Conditions.

Unauthorised access

You are required to advise Customer Support immediately if you become aware of any unauthorised use of your Member Account.

If You permit another person to have unauthorised access to use Your Member Account for any reason (eg; minors) then You are responsible for the consequences of that unauthorised use.

CREATION OF A BUSINESS MEMBER ACCOUNT

Registering a business

To register a Business Member a person must initially have a Member Account. You can then create a Business Member Account.

The Terms and Conditions that apply to a Member Account also apply to a Business Member Account.

Business Member Representative

You must only register a business as a Business Member if You are aged at least 18 years and You are;

  • a business owner; or
  • authorised to represent the business on its behalf (ie; as a Business Member Representative).

If You register a business as Business Member Representative You agree You have the authority to complete that registration on its behalf.

Registration of a Business Member

You may only register a business with an Australian registered business name and Australian Business Number (ABN). If You need to create a business name or an ABN, or if You need to check information about business registrations more information is available from the Australian Business Register.

To complete a business registration You need to;

  • complete the Business Registration Form and forward it to the Website by selecting ‘submit’ on the form;
  • complete the Business Member Profile information including at least one Special Value Feature (or more) linked to each Business Service the business provides;
  • pay the relevant Membership Subscription Fee; and
  • provide any other business related information We require to complete the registration (eg; business background information, Business Verification Information, or other business information relating to the Business Services it will provide from the Website.

Business Member Profile

To complete a business registration and for the business to be able to publicly display its Business Services information from the Website You must complete the Business Member Profile page. The details for inclusion on the Business Member Profile page are set out here. They form part of these Terms and Conditions.

Refusal to register a business as a Business member

We reserve the right to refuse a registration of any business as a Business Member if we are not satisfied it can meet these Terms and Conditions. If a business does not meet the Website registration requirements it can re-apply for registration when it considers it can meet them.

If a person has paid a Membership Subscription Fee for a new Business Member that is not subsequently registered this money will be refunded.

BUSINESS MEMBERS

Business Member Representatives

Where a Business Member Representative has completed the registration of a Business Member the person is the authorised agent for that corporate Business Member. This information is included in the Website membership database records.

As a Business Member Representative You must ensure the Business Member complies with the Terms and Conditions at all times.

Where You are listed on the Website membership database records as the Business Member Representative You agree You act as the authorised agent for the Business Member. You also agree that We do not act as agent for the Business Member or any Customers the Business provides Business Services to.

Business images

You agree as the Business Member Representative You have authority to upload and display business information and images You add to the Business Member Profile web page and that these relate to the Business Services of the Business Member You represent.

You agree that You will not add to the Business Member Profile any information or images which are deceptive or misleading in any way and which infringe the copyright or trademark of any person.

Changing the Business Member Representative

A corporate Business Member may change its Business Member Representative at any time and replace its representative with another person as its authorised agent (“New Business Member Representative”).

The Terms and Conditions apply to the New Business Member Representative from the date of the appointment of the New Business Member Representative.

MEMBERSHIP SUBSCRIPTIONS

Find out more about membership services here.

Members with paid Member Services must pay the Membership Subscription Fee (plus GST) monthly in advance to maintain a current membership.

Members may select one month or quarterly periods during 2013 as their Member Services period.

Membership is automatically renewed on each membership renewal date for the same period as the previous period unless You advise Us 14 days prior to the next membership renewal date that You do not want to continue Your membership.

For Business Members with paid Member Services the renewal of their membership is subject to them carrying out their Business Services in accordance with the Terms and Conditions.

We may alter or change Membership Subscription Fees following reasonable notice to Members.

Membership invoices

Invoices (in AUD) for Member Services are forwarded prior to membership renewal dates to Business Members. GST is added for Australian based transactions.

MEMBERSHIP PAYMENTS

Membership Subscription Fees can be paid by any of the following ways;

(a) credit card;

(note: the transaction amount will include a standard merchant processing fee of 2.5% of the transaction amount);

(b) direct deposit (EFT) to;

ANZ;   Account name: Discover Value

BSB: 017214;

Account number: 2824 54966,

(c) cash.

Membership Subscription Fee payments made by credit card or EFT are received when the payment is cleared.

Business Member Services: 1 March 2013 until 30 June 2013

Business Members (level 1) that join in the period 1 March 2013 to 30 June 2013 will have the following introductory Member Services as part of their membership;

BUSINESS MEMBER BENEFITS

 

Business Membership

Business Members

Level 1

Number

Business Member web page for each registered business providing Business Services

Display the following in Your Business Member profile webpage

Yes

1

 

Manage own business profile webpage (edit, update profile)

Yes

  

 

Free tools to assist business profile webpage set up

Yes

  

 

Business name and ABN

Yes

1

 

Business logo (or an image if logo not available)

Yes

1

 

Business contact details; (business address (optional), telephone, email and own website URL)

Yes

Option to not display business address

 

Business Services description short description (for adding business summary description)

Yes

1

 

Business Services description (extended description for adding more business details)

Yes

1

 

Business skills and expertise

Yes

Not limited in number

 

Special Value Feature(s) to add to Business Services (ie; add to quotes/services)

Yes

Not limited in number

 

Business Services: (list categories & subcategories on Website and in business profile webpage)

Yes

Not limited in number

 

Business portfolio and images on business profile webpage

Yes

Not limited in number of images

 

Multiple regions (Australia) for carrying out Business Services

Yes

Not limited in number of regions

 

Own business website link added to business profile webpage

Yes

1

 

Add business documents to add to quotes to send to customers

Yes

Not limited in number

 

Add Business Verification Information (eg; qualifications; certifications; insurance etc) on business profile webpage

Yes

Not limited in details that can be added

 

Social media features

Yes

  

 

Add Business Services fees, charges and rates etc on business profile webpage

Yes

Optional

 

Add days and hours of operation; other business trading information etc on business profile webpage

Yes

Optional

Customer services requests

Business receives request for quote direct from potential customers (via Website messaging services)

Yes

Not limited

Searches

Combined Business Services category and sub category searching available for customers on Website

Yes

  

Search filters and sorting

Multiple search filters; search results sorting

Yes

  

Search engine optimisation

Business information searchable on web (SEO) for business profile webpage

Yes

  

Messaging services

(internal, private, secure system)

Website messaging services available for Business Members to send/receive message with customers

Yes

  

Customer review and rating

Customer review and rating information of Business Services added to business profile webpage

Yes

  

Payments

(secure payment system; card information not stored on Website)

Payment options included on business profile webpage (eg; for Membership Subscription Fee payments by business)

Yes

  

Business Services information and data

Web page analytics information and reports (ie; how business profile webpage is being used)

Yes

  

Business location

Business location map included in business profile webpage

Yes

1
 

Find out more about business membership or register your business here.

 

DISCOVER SPECIAL VALUE

PRIVACY POLICY

Customers

Customer Services

Service providers and other businesses

Collection of information

Use and disclosure of information

Marketing

Security of information

Revision of information

Further information

REFUND POLICY

Application of Policy
The Discover Special Value website is managed by the Discover Value business.
 
The website and business are both referred to as the ‘Discover Special Value website’ or ‘website’ in this Policy. The website provides ‘website services’ to its own customers.
 
Nature of Policy
This Policy sets out how customers’ personal information is managed by the Discover Special Value website. The Policy forms part of the Terms and Conditions. 
 
Scope of Policy
The Policy only applies to website services provided to customers. Customers include anyone who has provided the website with personal information for any reason, for example, any person, organisation, business or entity (‘customers’).
 
Purpose of Policy
A primary purpose of collecting personal information is to use this information so website services are properly managed, developed and maintained. Protection of personal information and confidentiality is very important and is taken very seriously. 
 
It is recommended that customers familiarise themselves with the Policy on regular occasions.
 
Personal information
Information which is personal information and relates to the identity of a customer is personal information. This information is a customer’s name, phone number, email address, location address details, bank details and account details (eg; card, billing and payment information), personal preference or interest information or other information specific to individuals which can identify them.
 
Customers are either general customers or business customers. 
 
General customers can select types of accounts in the following categories; 
• general customer account (free account with specific services); or
• general member account (member account with a specific mix of free and paid services).
 
Business customers can select types of accounts in the following categories; 
• business customer account (free account with a specific services); or
• business member accounts (member accounts with a specific mix of free and paid services).
 
Further information about types of website accounts is in the Terms and Conditions and on the website.
 
Customers’ personal information
Customers by their agreement to the website Terms and Conditions expressly consent that their personal information can be collected, stored, disclosed and used by the website in the manner set out in this Policy.
 
A general customer account includes a customer’s name, email address, and contact details and therefore includes personal information.  A username is also generated for website use.
 
Customers can control the level to which they display their personal information publicly from their website account. It is strongly suggested customers take care with how they present their personal information publicly from the website. 
 
Customers must promptly update their personal information if it changes by altering their customer account details.
 
Customer login from other services
Customers may login to the website via third party business accounts that have been set up for this purpose (for example, facebook). This requires customers who have those accounts to arrange for the Discover Special Value website to have access to their third party business account login details, and any other personal account information so that arrangements can be made for these services.
 
Younger persons
The Discover Special Value website welcomes interaction with younger persons when they use non commercial website services. However, with commercial services (eg; transactions) only persons aged over 18 years are permitted to use those services. Persons under 18 should not submit personal information to the website.
 
Customers’ public information
When customers post any information publicly on the website, then this information remains posted. Therefore, it is also recommended that customers take care in how they post publicly viewable information in any website messages or in other ways where it is able to be publicly viewed. 
 
For important reasons the Discover Special Value website requires information entered into account profiles or posted elsewhere on the website to meet certain standards, for example, the form or manner of expression of information. There are dashboard editing tools available to assist members set out the content of their account profiles. 
 
There is also further information available about these requirements in the Terms and Conditions, and in the Customer Support section of the website. Any questions customers have can be referred to Customer Support.
 
Communication with customers
The Discover Special Value website will use customers’ website email accounts to send customers information about Privacy Policy issues from time to time.
 
Messaging services
For customers that have access to the website messaging service as part of their account services they can use this service for communication purposes. For example, customers and business members that are service providers can use this messaging service for sending or receiving website messages about special services requests. 
 
Customers will need to disclose some personal information when they use the special services request process. After they accept a quote from a preferred service provider they need to provide the service provider with their contact details so the completion phase of the process can commence.
 
Customer contacts
If customers import contact lists into their Discover Special Value website email account then information associated with that service will be collected and stored on the website for use by participating customers.
 
Service providers
All business members are required to have a business membership account and have specific business details in their website business profile before the profile is publicly viewable. 
 
Business members that are providers of services (‘service providers’) can register their own business services on the website in their business member profile for customers to access and use. In this way their customers (‘service provider customers’) can purchase products and services from them using the website. 
 
The management of personal information and privacy of service provider customers is the responsibility of service providers. Customers should consider being familiar with the privacy policies of service providers when they obtain products or services from them.
 
Service providers may request the Discover Special Value website to store personal information of their customers on the website as part of arrangements to provide services from the website. 
 
In this case, the personal information of these customers does not belong to the Discover Special Value website. Therefore, their consent is required for the storage of their personal information on the website. Service providers therefore will need to;
• provide the Discover Special Value website with the consent or authorisation of their customers for their personal information to be stored; and
• agree they remain responsible for the personal information of their customers whilst it is stored.
 
Third party businesses
Other businesses provide business support services to the website, for example, marketing services, technical support services, back up and security arrangements, maintenance of databases, processing customer analytical data and information, processing payments, maintenance of hardware and software systems, and other technical support activities. 
 
Third party businesses involved in these activities may at times have access to personal information as this information may need to be accessed as part of their website support activities. The businesses are contractually required to only use personal information for those support activities they are engaged to carry out, and are required not to use or disclose this information for any other purpose.
 
Discover Special collects personal information from its own customers as this is necessary to provide them with the website services they require. The reasons for this requirement are set out in this Policy and the Terms and Conditions. 
 
The sources from where personal information is collected include;
• customer or member accounts;
• membership information;
• financial information;
• use of the website by customers; 
• transactions;
• customer communication and inquiries;
• customer collaboration activities;
• sales and purchases made by customers;
• third party businesses;
• service providers;
• public records;
• other website processes.
 
The website collects;
• technical information: this includes analytics information and data from the use of the website by customers and other website users such as IP addresses, domain names, URL links, types of browsers, page views details, operating system details, connection and device information used to access services, geo-location information and other non personal, statistical information; and
• information from cookies and web beacon files. These files are used for some website functional purposes such as monitoring website data use, for use in monitoring marketing campaigns, and for monitoring website user patterns. This information may be combined with personal information. 
 
Customers can change their settings to manage or delete some of these files if they can be deleted (eg; cookies). Deletion of some file types may affect the ability of the website to provide the same level of functional services to those customers who make alterations to their services depending on the nature of the changes or deletions. 
 
Payment processing
The processing of payments by customers of payments by credit card and by other processes is carried out by an independent secure financial payment gateway service provided by a third party business. Those transactions are carried out so that  personal information such as credit card payment information, card numbers, expiration dates and other financial information for processing payments is not collected to be stored on the website. 
 
Use of information
Personal information is used for website services such as;
• information or data retrieval, use, management and storage;
• database management;
• managing customer and member accounts;
• membership services;
• internal processes and transactions;
• customised or personalised services; 
• customer support and inquiries;
• messaging and networking;
• social media processes (eg; login via alternative business accounts);
• communication with customers;
• meeting regulatory requirements;
• internal monitoring and reporting;
• other related website services.
 
Combined information
Some information is combined with different types of information in order to provide website services for different purposes. Some information may be combined with the same type of information, or one type of information may be combined with one or more types of other information. For example, personal information may be combined with non personal information.
 
Technical information is collected and may for certain purposes be combined and used with other information to better understand more about how general users of the website and customers are accessing and using the website services. This provides opportunities for  improved services and specific or customised services to be provided.
 
Sharing of information
Combined or aggregated information may be shared that does not contain personal information. Combined or aggregated information (non personal information) may be used for business related services such as promotional, marketing, advertising, demographic analysis, survey analysis and other business purposes.
 
Website processes - special services requests
Customers that arrange to have special services requests carried out using the website services need to provide some personal information during the process in order for the process to be completed. Personal information may not be required to be provided initially in some cases when customers’ seek quotes from service providers prior to the quote being accepted.
 
Importantly, customers remain in control of what personal information will be disclosed by them during the process so they can monitor when, and if, they will provide this information to a service provider. This is because the website messaging services makes this option possible. This is unless customers decide to provide personal information at this earlier stage of the process to service providers.
 
However, customers may need to in some cases provide some personal information to a proposed service provider during the quoting part of the process in order for the quote to be finalised (eg; for an inspection to be arranged). 
 
As the customers are in control of selecting service providers for their requests the Discover Special Value website is not directly involved in this selection process. This means customers make the decision whether they will disclose personal information to a potential service provider or not.
 
When a customer is satisfied with the quote received and the arrangements for the works to be carried out, then the quote can be accepted by them by sending the service provider a website message accepting the quote. 
 
The disclosure of personal information will occur when customers select a quote from a service provider using the website services. The internal website messaging service will when it sends an acceptance message include some personal information with the message. This information is required to enable service providers to have direct contact with customers during the completion phase of the services.
 
However, prior to this stage, customers may decide not to disclose their personal information to a potential service provider in which case the request process will not proceed to an acceptance phase.
 
Other disclosure circumstances
There may be circumstances where there may be a requirement imposed on the Discover Special Value website to release or disclose personal information.  In this situation a customer’s consent may not be required. This may occur as a result of a;
• legal or statutory process requirement for release or disclosure; or
• an external formal process affecting the business (eg; statutory or other formal business process) requiring release or disclosure of the information.
 
There can also be circumstances where it could be necessary to disclose or release personal information due to exceptional circumstances beyond the control of the Discover Special Value website at the time (eg; security or safety of personal information, or customers). If these circumstances occur, affected customers will be notified as soon as possible. 
 
Links to third party business websites
The website may link to other websites. Customers can click links to these other websites (eg; through advertising links) to be directed to them. However, this Policy does not apply to the use of these linked websites by customers. This is because the Discover Special Value website has no control over the information management procedures (eg; personal privacy or personal information use) on other websites. It is recommended customers read the relevant privacy policies of other websites before visiting or using them.
 
Marketing services and communications 
Personal information is not disclosed for marketing purposes without a customer’s consent. Where customers choose to receive marketing services personal information will be used to direct the required services to customers. 
 
Customers can indicate when establishing a customer account or at other times whether they will accept marketing communications. For example, by clicking the relevant website authorisation tick box. If a customer does not want to receive this form of communication then the box can be left unticked/unchecked.
 
If a customer chooses to accept marketing communications, then options will be available for them to choose the marketing communication service they want to use. For example, how the information is to be sent (eg; email or text).
 
Where there are multiple marketing services available at a particular time, customers will have options to select different types of services (eg; special value feature offers, newsletters, referral options, advanced marketing notifications, or other offers or promotional information).
 
If a customer consents to receive marketing services from selected third party businesses (eg, partner businesses), then personal information will be forwarded securely to those businesses so they can provide their services to the relevant customers.
 
Altering or discontinuing marketing services
Customers can choose to opt out of marketing services at any time to discontinue those services by forwarding a request using a website form to Customer Support. Alternatively, customers can unsubscribe from a service using the unsubscribe option on electronic information they have received.
 
Referrals
The website includes special value features which are available for use by customers and service providers in referral programs. Referrals can be sent as part of a customer referral process, for example, to a person or business (‘friend’) who may or may not be a customer or member. In the situation where the friend is not a customer or member, the friend’s personal information details (eg; email address) whilst required for the purpose of sending a message are not permanently stored on the website. These details are not used for further marketing purposes without the friend’s consent.
 
Therefore, following the referral request, an electronic message will be sent only once to a customers’ friend using the contact details (eg; email address) provided by the customer for this purpose. The personal information is used only for that purpose unless the friend requests website services. Alternatively, the customer’s friend can request the removal of the personal information from the website.
 
Affiliate programs
If customers agree to participate in a website affiliate program then their personal information will be used for this purpose.
 
As protection of personal information and confidentiality is very important and is taken very seriously the website has industry standard security practices and procedures to protect personal information against unauthorised access, use or disclosure. 
 
This includes password encryption software, secure sockets layer (SSL) systems, monitoring software, backup systems, firewalls and other security systems and services. 
 
This approach to information security means the Discover Special Value website systems;
• do not store customers’ banking account details (eg; credit card information, account numbers, login, password, card identification numbers or other related payment or banking information) on the website; 
• do not send email or texts to customers requesting card or bank account details, or send any requests for other personal information in this way; and
• incorporate other important security features.
 
System security
Notwithstanding these security features, the Discover Special Value website does not guarantee absolute security of its security systems or services at all times against unauthorised access. If customers have any security questions they can be forwarded to Customer Support.
 
Access, correction or removal of information
Customers are required to keep their personal information and related information up to date, accurate and correct at all times as part of their use of the website. 
 
Customers with a website account can access their account details and update the personal information in their account. Customers can access their other personal information stored on the website by forwarding a request to Customer Support outlining the nature of their request.
 
Customers may also request removal of their personal information from the website. If there is no business reason why this should not occur, or no technical reason why this information cannot be fully removed, then the request can be processed. If for any reason the information could not be fully removed then it would be removed from public view.
 
Removal of this information may occur over several working days as it is necessary as part of this process for emails or other communications to also be forwarded to customers that make these requests outlining the process and to receive confirmation from them about the process to take regarding their information.
 
Where customers have added information to the website (ie; non personal information) then this website content will remain after a request for removal of personal information is completed and the customer’s account is closed.
 
Revision of Privacy Policy
This Policy may be updated from time to time as necessary to reflect changes in privacy obligations and responsibilities or changes to website information procedures. If any major changes are made to the Policy customers with accounts will be notified by use of the website email messaging service by an email sent to their customer account email address. This will include details of the Policy changes, or alternatively they will be provided with a link from the email message to information posted on the website. Details of when the Policy changes take place will be included with that information.
 
Further information about privacy responsibilities and principles is available from the Office of the Australian Information Commissioner: http://www.oaic.gov.au
 
If customers have any inquiries concerning this Policy, their personal information or anything else about the website services they can visit the Customer Support section of the website for further information or contact Customer Support.
 
 

DISCOVER SPECIAL VALUE

REFUND POLICY

Application of Policy

The Discover Special Value website is managed by the Discover Value business.

The website and business are both referred to as the ‘Discover Special Value website’ or ‘website’ in this Policy. The website provides ‘website services’ to its own customers.

Nature of Policy

This Policy sets out how Discover Special Value website manages refunds.

The Policy forms part of the Terms and Conditions.

Scope of Policy

The Policy only applies to refunds relating to website services provided by the Discover Special Value website to its customers (‘customers’). More information about customers is set out below.

The Policy also refers to services supplied by businesses that are registered to provide services from the website as service providers.

Purpose of the Policy

Australian businesses are required to apply consumer protection responsibilities by the Commonwealth government. These responsibilities require them to deliver their services at an acceptable service level for their customers (ie; level of service).

Consumer guarantees and refunds

The level of service businesses need to deliver to their customers forms part of a customer guarantee. This is based on what is arranged between customers and businesses. However, this guarantee does not require a business to provide a refund if a customer changes their mind after completing a purchase.

Customers

Customers are either general customers or business customers.

General customers can select types of accounts in the following categories;

  • general customer account (free account with specific services); or
  • general member account (member account with a specific mix of free and paid services).

Business customers can select types of accounts in the following categories;

  • business customer account (free account with a specific services); or
  • business member accounts (member accounts with a specific mix of free and paid services).

Further information about types of website accounts is in the Terms and Conditions and on the website.

REFUNDS - DISCOVER SPECIAL VALUE

The Discover Special Value website adds value to its website services by using special value features.

In this way and by using other value-adding services the Discover Special Value website aims to meet;

  • the level of service customers were expecting and potentially exceed those expectations; and
  • its consumer protection responsibilities. 

The Discover Special Value website is not required by the consumer protection responsibilities to provide a refund if a customer changes their mind after completing a purchase of its website services. For example, the purchase of a membership subscription service.

Therefore, a refund will only be given in these circumstances at the discretion of the Discover Special Value website.

Customer concerns

If a customer has a major problem with how the Discover Special Value website business has carried out website services which cannot be fixed, or fixed within a reasonable time by the business, a customer may choose to seek other solutions including a refund from the business.

REFUNDS – SERVICE PROVIDERS

Business members as service providers

Business members may register their own business services on the website in a business member profile as service providers. As service providers they then have access to the special value feature process.

The use of these features can potentially increase their level of service for their customers when they purchase products and services from them using the website services.

Level of service

The Discover Special Value website aims to only register businesses that provide services from the website that consistently meet;

  • level of service their customers were expecting for those services; and
  • consumer protection responsibilities they have as businesses. 

Service provider refund inquiries

If customers of service providers have inquiries or questions about refunds for any products or services they received from service providers these can be followed up directly by contacting the business concerned.

CUSTOMER REVIEW PROCESS

On the completion of services by service providers their customers can use the website review process to provide feedback about services. This is an important way for the website and the businesses to have valuable feedback from customers to assist in providing better overall long term services.

FURTHER INFORMATION

More information about consumer protection responsibilities is available from;

www.accc.gov.au

If any customers have questions or queries about refunds or website services they can visit the Customer Support section of the website for further information or contact Customer Support.

 

More information

How it works

General Member information

Business Member account information

Business registration information

Discover Special Value resources

Information and resources about the website, resources and links.

Discover Special Value project and further information

Summary of how it works; objectives; contributions and collaboration; resources; features; making a difference and giving back; and other information.

Discover Special Value brochure

Summary of more information about objectives and outcomes; how it works; participants and other information.